Terms and Conditions
Welcome to Mysupportly (https://mysupportly.pro/). These Terms and Conditions govern your access to and use of our website and services. By using our site, you agree to abide by these terms. Please read them thoroughly to understand your rights and responsibilities when engaging with our antivirus support platform.
1. Introduction
Mysupportly is a third-party, independent technical support provider specializing in antivirus-related assistance. We aim to provide users with prompt, efficient, and secure technical solutions for a wide range of antivirus software products. Please note that we are not affiliated with any particular antivirus software vendor unless explicitly mentioned. The services we offer are intended to enhance user experience, increase security, and help troubleshoot antivirus-related issues.
2. Eligibility
To use our website or any of the services we provide, you must be at least 18 years of age or the age of majority in your jurisdiction. By using our services, you represent and warrant that you meet the legal age requirements and have the authority to enter into binding agreements. You also agree to provide truthful, accurate, and current information when registering or requesting support, and you are solely responsible for maintaining the confidentiality of your personal information and account credentials.
3. Services Provided
Mysupportly provides remote technical support services specifically for antivirus software and related issues. These services include but are not limited to:
Antivirus installation and setup
Troubleshooting and error resolution
Virus, malware, and spyware removal
Subscription activation and renewal help
System performance optimization
Our services are delivered by skilled technicians via remote desktop sessions, phone support, and live chat. We strive to provide timely, effective resolutions and ensure the highest levels of customer satisfaction.
4. Payment and Billing
All services offered by Mysupportly are subject to clearly stated fees. Before initiating any paid support, a technician will provide you with a breakdown of applicable charges and request your consent. Payment is accepted through secure online methods, including major credit/debit cards or other authorized gateways.
Mysupportly does not store or retain any payment credentials. Upon successful payment, you will receive an official invoice via email. Some services may involve one-time charges, while others may involve a recurring subscription model—this will always be communicated in advance.
5. Refund Policy
We strive to ensure full customer satisfaction with our technical services. However, if you are not satisfied with the outcome or believe the service was not delivered as promised, you may be eligible for a refund under certain conditions. Refunds are evaluated on a case-by-case basis and granted at the sole discretion of Digitalsecurities.
To initiate a refund request, please contact our support team within 7 days of service delivery. For more details, refer to our dedicated Refund Policy page. Note that services that have already been delivered in full or issues unrelated to antivirus support may not be eligible for a refund.
6. User Responsibilities
As a user, you agree to:
Cooperate with our support team and provide remote access when requested
Ensure your device is backed up before any remote session
Avoid any misuse of our platform or engagement in unlawful, abusive, or fraudulent activities
Use our services strictly for legitimate, personal, or authorized business purposes
You acknowledge that failure to comply with these responsibilities may result in service termination or denial of future support.
7. Intellectual Property
All content displayed on the Mysupportly website—including text, graphics, software, logos, and designs—is protected by copyright, trademark, and intellectual property laws. These materials are either owned by Mysupportly or licensed to us.
You may not reproduce, distribute, modify, transmit, or use any part of the website content without express written permission from us. Any unauthorized use of our intellectual property is strictly prohibited and may result in legal action.
8. Third-Party Disclaimer
Mysupportly provides antivirus support for a variety of third-party software products; however, we are not affiliated, endorsed, or authorized by any antivirus software company unless explicitly stated. The brand names, trademarks, and logos used on our site are solely for reference purposes and belong to their respective owners.
Our services are independent, and users should understand that contacting Mysupportly does not mean they are contacting the original software manufacturer.
9. Limitation of Liability
While we aim to offer reliable, secure, and effective support, Mysupportly shall not be held liable for any direct, indirect, incidental, or consequential damages that may arise from:
Use or inability to use our services
Data loss, corruption, or unauthorized access during support
Delay or failure in service delivery
Incompatibility or system instability post-service
Users assume all risks involved in permitting remote access or installing third-party tools suggested by our team. It is strongly recommended that users back up all important files and data before engaging with our support team.
10. Termination of Service
We reserve the right to suspend, restrict, or terminate access to our website or services at any time, with or without notice, if:
A user violates these Terms and Conditions
There is evidence of abusive, fraudulent, or harmful behavior
Required cooperation during the support session is not provided
Termination may also occur due to technical reasons, legal obligations, or operational concerns. Users whose services are terminated may be denied future access.
11. Changes to Terms
Digitalsecurities reserves the right to update or modify these Terms and Conditions at any time without prior notice. Such changes will be effective immediately upon posting on this page.
It is your responsibility to review these terms periodically to remain informed. Continued use of the website and services after any modifications constitutes your acceptance of the updated Terms and Conditions.
12. Governing Law
These Terms and Conditions are governed by and construed under the laws of USA, without regard to its conflict of law provisions. Any legal dispute arising under or relating to these terms shall be subject to the exclusive jurisdiction of the courts in your governing region.
13. Contact Us
If you have any questions, concerns, or need assistance regarding these Terms and Conditions, feel free to reach out to us:
Email: support@digitalsecurities.pro
Website: https://mysupportly.pro/