Privacy Policy
At Mysupportly , we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your data when you interact with our website and services. By accessing our site or using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We collect a range of personal and technical information to provide and improve our services. This includes:
a. Personal Information
When you request support, contact us, or purchase a service, we may collect details such as your name, email address, phone number, billing address, and payment information. This data allows us to verify your identity, process your transactions, and provide personalized support and communication.
b. Technical Information
To ensure a seamless user experience and to troubleshoot technical issues, we collect data like your IP address, device type, operating system, browser type, internet service provider (ISP), and website navigation patterns. This data helps us understand how users interact with our site and enables us to improve its performance.
c. Cookies and Tracking Technologies
Cookies are small data files stored on your device that help us enhance user experience. We use cookies and similar tracking tools to remember your preferences, store session information, understand user behavior, and serve relevant content. You may choose to disable cookies in your browser settings, though doing so may limit certain features of our site.
2. How We Use Your Information
We use the information we collect for several purposes aimed at delivering efficient, secure, and personalized services. These purposes include:
Service Delivery: To provide technical support, resolve issues, and complete transactions effectively.
Communication: To respond to inquiries, provide important service updates, and send transactional emails related to your support requests or purchases.
Billing and Invoicing: To manage payment processing and issue invoices or receipts using secure third-party gateways.
Improvements and Analytics: To analyze user behavior and preferences, allowing us to optimize our website content, layout, and service offerings.
Marketing (Optional): If you opt in, we may send newsletters, special offers, and promotional content related to antivirus support services.
Your information will only be used for the purposes stated and never for unsolicited commercial contact without your consent.
3. Sharing Your Information
We value your trust and are transparent about how we share your data:
Third-Party Providers: We may share your data with vetted service providers that assist in payment processing, email delivery, or CRM tools. These third parties are required to adhere to strict data protection protocols and are not permitted to use your information for any unrelated purposes.
Legal Compliance: If required by law, subpoena, or government request, we may disclose your data to comply with legal obligations or protect our rights, users, or the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, user data may be transferred as part of the transaction, subject to continued protection under this policy.
We never sell, lease, or trade your personal data to any unauthorized third party.
4. Data Security
Protecting your data is a top priority. We implement both technical and organizational measures to safeguard your personal information from unauthorized access, misuse, loss, or destruction. These include:
SSL Encryption: All communications with our website are encrypted using Secure Socket Layer (SSL) technology.
Secure Storage: Data is stored on secure servers with restricted access and monitored systems.
Payment Protection: We use industry-standard payment gateways to ensure secure transaction processing, without storing sensitive credit card information on our servers.
While we strive to use commercially acceptable means to protect your data, no method of transmission or storage is 100% secure.
5. Your Rights
You have the right to control your personal information and can make the following requests:
Access: You can request a copy of the data we hold about you.
Correction: You may ask us to correct any inaccurate or incomplete information.
Deletion: You can request the deletion of your data where it is no longer necessary for us to retain it.
Withdraw Consent: You may unsubscribe from marketing emails or revoke consent to data processing at any time.
To exercise your rights, please email us at support@mysupportly .pro with your request. We may need to verify your identity before processing your request.
6. Third-Party Links
Our website may contain links to external websites for your convenience or reference. These websites operate independently and have their own privacy practices. We do not accept responsibility for the privacy policies or actions of third-party sites and encourage you to read their privacy statements before interacting with them.
7. Children’s Privacy
Our services are not intended for or directed at individuals under the age of 13. We do not knowingly collect or solicit personal information from minors. If we become aware that we have collected data from a child under 13 without parental consent, we will promptly delete such information from our systems.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our services. When changes are made, we will revise the “Effective Date” at the top of this policy and may notify you via email or a notice on our website. We recommend reviewing this page periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us using the information below:
MySupportly.pro
Email: support@mysupportly .pro
Website: https://mysupportly.pro